For existing East Coast Lawns customers
What can we help you with?
Request work, ask a question, or make a service change. Start with the option that fits your needs.
Choose a support option01 · ADD WORK
Request additional work
Need seasonal care, a landscape refresh, or help with another area? Tell us what you have in mind. We’ll review the scope, price, and availability.
Request Additional Work02 · ASK A QUESTION
Ask a service question
Need help understanding a visit, weather delay, access instructions, or your agreed scope? Include the property and service so we can give you a useful answer.
Ask a Service Question03 · REPORT A CONCERN
Tell us what needs attention
If a visit or part of the property needs our attention, tell us what you noticed. A service date and clear photos help us review the concern and follow up.
Report a Concern04 · ACCOUNT HELP
Billing & payment help
Ask about an invoice or request a secure payment-update link. Include the invoice number if you have it. Keep card numbers and banking details out of your message.
Get Billing Help05 · CHANGE SERVICE
Change or end a service
Tell us which service needs to change and your requested effective date. Feedback is welcome. Sharing a reason or discussing another option is entirely optional.
Change or End Service06 · CONTACT THE OFFICE
Prefer to call?
Call the office for help with your account or an existing service. If you leave a message, include your name, service address, and the best number to reach you.
Call (540) 585-1717Customer Care · Your request
Request additional work
Tell us about the work you have in mind. We’ll review scope, price, and availability before anything is scheduled.
Customer Care · Your request
Ask a service question
Use the name and email on your account, then tell us what you need help with.
Customer Care · Your request
Tell us what needs attention
Include the service, what you noticed, and photos when they help explain the concern.
Customer Care · Your request
Billing & payment help
Ask about an invoice or request a secure payment-update link. Do not enter card or banking details here.
Customer Care · Your request
Change or end a service
Tell us which service needs to change and your requested effective date. Feedback and a conversation about alternatives are optional.
Help us find the right account
A few details make follow-up easier.
- Use the name and email associated with your ECL account.
- Include the service address, especially if we care for more than one property.
- Add the service or visit date and photos when they help explain your request.
Clear next steps
We’ll review your request and follow up.
Additional work is reviewed before it is quoted or scheduled. Service changes are reviewed against your accepted scope, upcoming work, and account details.
For an immediate safety emergency or a downed utility line, contact emergency services or the appropriate utility.
Keep account details secure
Your account. Clear answers.
Use the billing-help option to request a secure payment-update link. Keep card numbers, security codes, and banking details out of general forms, email, and chat.
Service-specific terms accompany your estimate. · Privacy Policy
Share your experience
Help others find ECL.
We welcome honest feedback about your experience. Visit our Google listing to leave a review.
Know someone who could use property care? Share our estimate request page so they can tell us about their property directly.
Customer Care FAQs
Good questions. Clear answers.
Does requesting additional work put it on the schedule?
We review the requested work, scope, price, and availability first. Before scheduling, we confirm required approval, payment setup where applicable, access, property readiness, and available capacity. A request alone does not book a visit.
What happens when weather affects a visit?
Weather, ground conditions, and route progress can affect service timing. We adjust the schedule around safe, suitable working conditions. Contact the office if a delay creates an access concern; an exact replacement day is confirmed only when available.
How do I update gate, pet, parking, or access instructions?
Use the service-question form with the service address and the change. If an upcoming visit may be affected, include the relevant date. Ask us to confirm the update before relying on a new access arrangement.
Can I report a service or property-damage concern here?
Yes. Use the service-concern option and include the address, what you noticed, the visit date if known, and photos. We’ll review the details and follow up about the appropriate next step.
How do I update my payment method?
Contact the office for the secure payment-update link associated with your account. Please do not send card numbers, security codes, or banking information by email or in a general request form.
What happens after I ask to end a service?
Tell us which service or services you want to end and the requested effective date. We review upcoming work and any account items under your accepted agreement, then provide written confirmation of the effective date. Feedback and a conversation about alternatives are optional.
Can I request snow service during a storm?
You can contact the office, but a message does not reserve capacity or dispatch a crew. Service depends on an accepted current-season scope and confirmed capacity. Existing snow customers should identify the property and the access issue when contacting us.
Where can I review my service terms?
Review our Service-specific terms accompany your estimate. alongside the estimate and terms you accepted for your service. If you need a copy or have a question about your scope, contact the office and we’ll help you locate the right documents.
What if I’m not a customer yet?
Request an estimate and tell us about your property. We’ll review it and send the next steps.